Return & Exchange Policy
•Items are unwashed and unworn with original tags still attached.
• Items must be accompanied by original receipt.
• The return or exchange must be processed within 10 days of the original purchase
(or upon receipt of the package).
• Returns are processed back onto the original method of payment used for purchase
• All "Final Sale" cannot be returned or exchanged. (Jewelry, underwear, swimwear, singlets, Oxballs* items, puppy hoods, sale items and special orders, ALL fetish line and onesies)
A transaction deemed abusive or inadequate may be rejected by the MistrBear team
*Oxballs products are only available in the MistrBear store.
Return & Exchange Policy (ONLINE TRANSACTIONS)
• Meet all Return and Exchange rules
• Send back item by mail (customer is responsible for the cost of return shipping).
• Online purchase are available to be returned in the Montreal store.
• Send back by mail to:
1336 Rue Sainte-Catherine E,
Montréal, QC H2L 2H5
Cancellation of Orders
• Orders may be cancelled (through email at firstname.lastname@example.org) within 24 hours of placing the order only.
Shipping can take up to 30 days from the time of the order. We prioritize our online orders and try to have them out sooner but this delay allows for unforeseen production issues.
Please contact us for any questions or extra information.